Returns and withdrawal

TEMPLATE — this text needs review by a qualified lawyer before you publish it or rely on it. It is a starting point for a small EU web shop, not legal advice.

If you are a consumer in the EU, you have 14 days from the day you receive the goods to withdraw from a one-off purchase, without giving a reason. Tell us by email using the address in the footer. You then have 14 days to send the goods back. We refund the goods and the standard outbound delivery you paid, using the same payment method, within 14 days of hearing from you — we may wait to see the goods or proof of posting first, as the law allows.

Hygiene exception Sealed cosmetics and haircare that you have unsealed, for health and hygiene reasons, are excepted from the withdrawal right once the seal is broken. This only applies where the law allows that exception and where the product page said so before you bought. Accessories and unused tools are not cosmetics; the withdrawal right still applies to them if they can be returned in a saleable state.

Subscriptions Cancelling a subscription stops future renewals. It is not the same as returning this month's box. If the box has not been dispatched you can withdraw from that delivery as well. If it has arrived, the rules above apply to the physical goods.

Demo orders Orders placed while payments are in demo mode were not charged. There is nothing to refund. They are marked as demo data.

This page does not limit rights that cannot legally be limited.