Subscription and cancellation

TEMPLATE — this text needs review by a qualified lawyer before you publish it or rely on it. It is a starting point for a small EU web shop, not legal advice.

The Little Curl Club plan is a monthly subscription. The price is the amount shown in your account and at checkout, tax inclusive, and it can be changed from the admin. If the price changes, we should tell existing subscribers before the next renewal that uses the new price. Put that notice period in writing with your lawyer; this template does not invent one.

Billing starts when the first payment succeeds. In demo mode the subscription is marked demo and nothing is charged. When payments are live, Stripe renews the subscription until you cancel. A failed payment is marked past due. Access to tutorials stays with an active or paused subscription and ends when the subscription is cancelled.

Pause Pausing stops collection of the next renewal. You can resume later. A paused demo subscription is not a paused Stripe subscription until payments are live.

Cancel You can schedule cancellation for the end of the current period. You are not billed again, and you keep access until that date. You can also cancel immediately. Cancelling is done in your account and does not require a phone call. If Stripe's customer portal is configured, you can update the card there too.

The box is personalised from the curl profile at the time we pack. Update the profile before the packing date if something has changed. Personalisation is a good-faith packing rule, not a promise that a specific branded product will be inside.

Cooling off A subscription bought at a distance can also be withdrawn from within 14 days of signing up, under the consumer rules, as well as the returns rules for any box that has arrived. Say so clearly in the final legal text.